Customer Success Architect - Remote

Overview

The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.

In Short

• Partner with customers to turn desired business outcomes into actionable objectives.
• Guide customers using GitLab platform best practices.
• Understand the customer journey for future adoption guidance.
• Act as liaison for GitLab questions, issues, or escalations.
• Own a book of assigned customers to ensure satisfaction and growth.
• Stay knowledgeable on GitLab releases.
• Provide onboarding activities for new customers.
• Build Customer Success Plans with assigned customers.
• Program manage account escalations.
• Support identifying training opportunities for GitLab Services.

Requirements

• Understanding of Git and branching strategies.
• Knowledge of software development lifecycle.
• Understanding of continuous integration and deployment.
• Prior experience in Customer Success.
• Experience defining and achieving business outcomes with customers.
• Exceptional verbal and written communication skills.
• Detail-oriented and analytical.
• Project management experience.
• Strong technical and problem-solving skills.
• Alignment with company values.

Benefits

• Work in a fully remote environment.
• Opportunity to work with a diverse team.
• Engage with innovative technologies.
• Professional development opportunities.
• Collaborate with industry leaders.