Director of Technical Writing - Remote

Overview

As the Director of Technical Writing, you will help redefine how technical documentation is created, delivered, and experienced across GitLab. This role reports to the Chief Design Officer and leads a team through a period of meaningful change, with a strong focus on AI, process redesign, and tighter partnership with Engineering, Product Management, and UX.

In Short

• Lead the Technical Writing organization through process evaluation and redesign.
• Drive the team’s AI readiness by identifying where AI can improve workflows.
• Partner with Engineering to shift documentation earlier in the development process.
• Collaborate with Product Management and UX to enhance product experience through documentation.
• Shape the team structure to support current priorities and future needs.
• Develop the team’s skills for a new phase of technical writing.
• Improve the end-user experience of the docs site.
• Own strategic decisions for the function and provide practical options for challenges.

Requirements

• Experience leading technical writing or documentation teams.
• Fluency with AI in strategic and practical contexts.
• Ability to build strong partnerships with various functions.
• Judgment to balance innovation with practicality.
• Creative problem-solving skills.
• Experience developing leaders and teams.
• Strength in asynchronous collaboration and communication.
• Technical credibility in documentation and developer workflows.
• Content strategy expertise.

Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.