Director of Technical Writing - Remote

Overview

As the Director of Technical Writing, you will help redefine how technical documentation is created, delivered, and experienced across GitLab, leading a team through a period of meaningful change with a strong focus on AI, process redesign, and collaboration with Engineering, Product Management, and UX.

In Short

• Lead the Technical Writing organization through process evaluation and redesign.
• Drive the team’s AI readiness to improve workflows and documentation outcomes.
• Partner with Engineering for shared ownership of technical content.
• Collaborate with Product Management and UX for better integration of documentation in the product experience.
• Shape the team structure to support current and future priorities.
• Develop team skills for adaptability and cross-functional collaboration.
• Improve the end-user experience of the documentation site.
• Own strategic decisions for the documentation function.

Requirements

• Experience leading technical writing or documentation teams.
• Fluency with AI in strategic and practical contexts.
• Ability to build strong partnerships with Engineering, Product Management, and UX.
• Judgment to balance innovation with practicality.
• Creative problem-solving skills.
• Experience developing leaders and teams.
• Strength in asynchronous collaboration across distributed teams.
• Technical credibility in documentation and developer workflows.
• Content strategy expertise.

Benefits

• Health, financial, and well-being benefits.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.