Senior Director, Technical Writing - Remote

Overview

The Senior Director of Technical Writing is a strategic and operational leader responsible for defining, scaling, and elevating the entire content ecosystem that supports customers, partners, and internal teams.

In Short

• Develop and own the enterprise-wide content experience strategy.
• Establish a long-term vision for documentation quality and scalability.
• Create and champion content standards and governance frameworks.
• Manage, mentor, and grow a diverse global team of technical writers.
• Partner with Product Management, Engineering, and Support teams.
• Oversee the design and optimization of content systems.
• Ensure documentation quality and timely delivery across product lines.
• Implement metrics to measure content effectiveness and user engagement.
• Champion documentation as a first-class product experience.
• Drive continuous improvement of content workflows.

Requirements

• 12+ years of experience in technical writing or documentation leadership.
• 7+ years managing large, distributed teams of writers and strategists.
• Proven success leading documentation organizations in technical environments.
• Strong cross-functional leadership and communication skills.
• Expertise in modern documentation tooling and content lifecycle management.
• Strong background in cybersecurity or related technology domains.
• Demonstrated ability to scale content processes across product lines.
• Experience with Docs-as-Code methodologies and CI/CD publishing.
• Knowledge of localization and global content strategy.
• Bachelor’s or Master’s degree in a relevant field.

Benefits

• Medical, Vision, Dental, and 401(k) plans.
• Unlimited PTO.
• Gender-neutral parental leave.
• Paid Company Holidays and Sick Time.
• Employee stock purchase program.
• Disability and life insurance.
• Employee assistance program.
• Gym membership reimbursement.
• Cell phone reimbursement.
• Company-sponsored events.