Principal Customer Success Architect - Remote

Overview

The Principal Customer Success Architect role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.

In Short

• Establish Trusted Advisor status with senior business and technology leaders.
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
• Translate and implement strategic needs into practical OneTrust technology-driven solutions.
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
• Effectively present to both implementation teams and C-level executives, earning their trust.
• Engage with customers to build long-term strategic relationships and ensure ongoing success.

Requirements

• BA/BS in a related subject is required.
• 8+ years in a role within software consulting or related experience.
• 3-5 years of experience in a Privacy role.
• Demonstrated success working with enterprise customers on technical products.
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management).
• Practical experience in troubleshooting software and web services.
• Experience in using software for reporting and task management such as Salesforce preferred.

Benefits

• Comprehensive healthcare coverage.
• Flexible PTO.
• Equity stock options.
• Annual performance bonus opportunities.
• Retirement account support.
• 14+ weeks of paid parental leave.
• Career development opportunities.
• Company-paid privacy certification exam fees.