Remote Otter LogoRemoteOtter

Principal Product Success Architect - Remote

Posted 4 weeks ago

Overview

The Principal Product Success Architect will provide expertise to support customers in maximizing their value from ServiceNow investments, focusing on Customer Service Management and Field Service Management applications.

In Short

  • Empathize with customers and help them succeed.
  • Collaborate with R&D teams on technical issues.
  • Influence and consult on business process and technical problems.
  • Analyze and recommend strategies based on business priorities.
  • Gather requirements and create process mapping documentation.
  • Excellent communication and presentation skills.
  • Create innovative solutions leveraging ServiceNow’s CIWF Solutions.
  • Mentor field resources in implementation methodology.
  • Review customer architecture and system integrations.
  • Contribute to sales campaigns focused on CIWF.

Requirements

  • Experience integrating AI into work processes.
  • 10+ years in customer-facing implementation roles.
  • 10+ years in Customer Service technology industry.
  • Deep knowledge in Contact Center and Customer Service processes.
  • ServiceNow CSM & FSM certification preferred.
  • Ability to perform deep architectural advisory work.
  • Passionate about customer success.
  • Data-driven with a focus on customer engagement.
  • Excellent verbal and written communication skills.
  • Willingness to travel up to 25% annually.

Benefits

  • Flexible work environment.
  • Inclusive company culture.
  • Opportunities for professional growth.
  • Access to innovative technology.
  • Support for work-life balance.

Similar Jobs:

OneTrust

Principal Customer Success Architect - Remote

OneTrust

2 weeks ago

OneTrust is seeking a Principal Customer Success Architect to provide strategic advisory services within their Privacy Management product offering.

Privacy Management
Data Governance
Customer Success
Technical Consulting
USA
Full-time
Sales / Business
$108,750 - $163,125 USD/year
ServiceNow logo

Principal Success Architect - US Federal - Remote

ServiceNow

4 weeks ago

Join ServiceNow as a Principal Success Architect to enhance customer outcomes and drive digital transformation for large enterprise clients.

Customer Outcomes
C-level Executive Relationships
Digital Transformation
AI Integration
USA
Full-time
Sales / Business
NETGEAR logo

Principal Product Security Architect - Remote

NETGEAR

2 weeks ago

NETGEAR is seeking a Principal Product Security Architect to lead their security strategy and enhance product security.

Security Architecture
Secure Coding Practices
Stakeholder Management
NIST CSF
CA, Canada
Full-time
Software Development
NETGEAR logo

Principal Product Security Architect - Remote

NETGEAR

4 weeks ago

NETGEAR is seeking a Principal Product Security Architect to lead their security strategy and enhance product security.

Security Architecture
Secure Coding Practices
NIST CSF
ISO 27001
CA, USA
Full-time
Software Development
mlmultiplecareerlocations logo

Principal Product Design Architect - Remote

mlmultiplecareerlocations

2 weeks ago

Join Magic Leap as a Principal Product Design Architect to lead the mechanical design of next-generation augmented reality devices.

Mechanical Engineering
Augmented Reality
CAD Design
Creo
CA, USA
Full-time
Design
$200,000 - $250,000 USD/year