Principal Success Architect - US Federal - Remote

Overview

The Principal Success Architect will be part of the Customer Outcomes team, focusing on accelerating platform adoption and improving customer outcomes through strong relationships and strategic implementation.

In Short

• Service 1-3 large enterprise customers
• Develop executive relationships with CIO, CFO, CHRO and business leaders
• Understand goals and develop customer roadmap
• Execute winning co-delivery models
• Develop relationships with ecosystem partners
• Establish delivery operating model governance
• Advocate/champion ServiceNow's best practices
• Provide high customer satisfaction metrics for assigned accounts
• Experience in leveraging AI in work processes
• 12+ years in professional services or equivalent experience

Requirements

• Management consulting experience at a top-tier firm
• Experience with F100-1000 accounts
• Depth in digital transformation design and management
• Executive relationships with key business leaders
• Experience in developing account strategies
• 5+ years large program experience
• Knowledge of ServiceNow products
• Experience managing outcomes to a CxO position
• Co-Delivery experience with large consultancies
• Inclusivity and diverse background encouraged

Benefits

• Flexible work environment
• Inclusive company culture
• Opportunities for professional growth
• Access to innovative technology
• Supportive team dynamics