Customer Success Program Architect - Remote

Overview

Salsify is seeking an experienced and growth-focused Global Principal Customer Success Manager to support clients in our Global Accounts segment. Salsify's Global Customer Success Managers are experts in global technology rollouts and scalability. In addition, they have deep business expertise and are responsible for delivering exceptional support and driving business strategy that will guide our customers towards exceeding their goals working with the Salsify suite of products. This principal-level role is passionate about ensuring that our most complex accounts benefit from scalable expansion strategies supporting both their global as well as market specific objectives. The key objective of our global segment is to support growth via global expansion and value realization at brand, market and corporate levels.

In Short

• Support pre-sales and sales cycles by providing scalability strategy insights and best practices.
• Coordinate all Teams during sales cycle to ensure alignment between CS, Support, Services, and Sales.
• Produce program plan highlighting global onboarding strategy including all workstreams.
• Support Global Enterprise Architecture expansion workshops focusing on best practices.
• Help customers plan and execute a digital shelf program.

Requirements

• 10+ years of success with account management, global services delivery, and scalability management in a consulting or SI firm.
• Proven record of driving measurable customer outcomes and success with large, complex customers.
• Experience leading multiple large, sophisticated technical projects and/or enterprise-level programs.
• Ability to compel customers and internal partners to act and hold them accountable to their commitments.
• History leading business transformation programs, including those that involve C-Suite commitment and change management.
• Track record of fostering a collaborative environment across sales, services, product, and marketing peers.
• Ability to navigate data and people to find answers.

Benefits

• Opportunity to work with a leading company in customer success.
• Remote work flexibility.
• Engagement with complex and large-scale customer accounts.