Customer Success Architect - Remote

Overview

The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.

In Short

• Sigma champion and product expert, customers will look to you for advice and expertise
• Advisor to our customers on technical best practices including Sigma best practices and patterns, performance and tuning, security, embedded and API access, and related data products
• Capture product feedback from customers and engage with the product team to improve our product roadmap
• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
• Cultivate customer references for the marketing team

Requirements

• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
• Customer relationship skills
• Experience implementing production business intelligence solutions
• Embedded experience
• Experience with database concepts
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
• Bachelor’s degree in computer science or related field or equivalent technical experience
• Ability to work remotely full-time with up to 50% travel (eventually)

Benefits

• Eligible for variable pay based on goal achievement
• Stock options
• Comprehensive benefits package