Customer Success Manager - Remote

Overview

As a Customer Success Manager at Sigma Computing, you will play a critical role in ensuring customers maximize the value from our cloud-based analytics platform, focusing on improving Net Dollar Retention through strategic account management.

In Short

• Build and maintain relationships with decision-makers in customer accounts.
• Guide customers in optimizing their use of Sigma Computing's platform.
• Develop strategies to maximize Net Dollar Retention.
• Advocate for customer needs with the product team.
• Collaborate with customers to create success plans.
• Design and deliver training sessions to enhance product knowledge.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or related field.
• 7+ years in customer success or account management in SaaS or analytics.
• Experience in complex enterprise sales environments.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven ability to manage and grow customer accounts.
• Experience with SQL and data visualization tools.
• ETL experience.
• Experience implementing business intelligence solutions.
• Startup experience preferred.

Benefits

• Equity options.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for new parents.
• Traditional and Roth 401k options.
• Commuter and FSA benefits.
• Lunch program.
• Dog-friendly office.