Remote Otter LogoRemoteOtter

Customer Architect - Remote

Posted 3 days ago

Overview

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

In Short

  • Act as a Trusted Technical Advisor for customers.
  • Define and communicate technical success criteria for customers.
  • Develop Technical Success Plans tailored to customer goals.
  • Collaborate with account teams to drive consumption of Elastic solutions.
  • Identify and eliminate technical frictions for smoother adoption.
  • Foster ongoing customer relationships to increase utilization.
  • Review and assess customer consumption proactively.
  • Work closely with customers to align solutions with business objectives.
  • Contribute to growing annual recurring revenue (ARR).
  • Provide technical guidance and share best practices.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • Experience as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
  • Hands-on experience with Elastic solutions or equivalent technologies.
  • Excellent communication and presentation skills.
  • Strong social skills for relationship building.
  • Demonstrated problem-solving skills.
  • Able to lead multiple projects and meet deadlines.

Benefits

  • Competitive pay based on performance.
  • Health coverage for you and your family.
  • Flexible locations and schedules.
  • Generous vacation days.
  • Financial donation matching program.
  • Volunteer project hours per year.
  • Parental leave of at least 16 weeks.

Similar Jobs:

Sigma Computing logo

Customer Success Architect - Remote

Sigma Computing

11 weeks ago

The Customer Success Architect will provide technical expertise and support to ensure customer objectives are met post-sales.

Customer Success
Business Intelligence
Technical Expertise
Data Warehouse
US
Full-time
Customer Service
$110,000 - $145,000/year
Supabase logo

Customer Solution Architect - Remote

Supabase

17 weeks ago

Join Supabase as a Customer Solutions Architect to guide customers in their success on the platform.

Customer Success
WEB Application Development
Relational Database Management
Technical Solutions
Worldwide
Full-time
Customer Service
Contrast Security logo

Customer Solutions Architect - Remote

Contrast Security

3 days ago

The Customer Solutions Architect ensures successful implementation and customer satisfaction for Contrast Security's solutions.

Customer Success
Post-Sales Support
Implementation
DevSecOps
GB
Full-time
Sales / Business

N.G.C.S

Customer Solutions Architect - Remote

Nokia Global Career Site

13 weeks ago

Nokia is looking for a highly experienced Solution Architect with expertise in AI/ML, cloud-native solutions, and DevOps practices.

Solution Architect
AI
Machine Learning
Cloud-native Solutions
India
Full-time
Software Development
dbt Labs logo

Customer Solutions Architect, Austin - Remote

dbt Labs

9 weeks ago

Join dbt Labs as a Customer Success Architect to enhance customer satisfaction and drive product adoption.

Customer Success
Technical Account Management
Data Analytics
SQL
United States
Full-time
Customer Service