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Customer Architect - Remote

Posted 20 weeks ago
Sales / Business
Full Time
CA, USA

Overview

As a Customer Architect at Writer, you will partner with customers to create tailored solutions that enhance their business needs, focusing on custom templates and API integrations.

In Short

  • Support Customer Success and Account Management teams.
  • Scope customer’s business and technical needs.
  • Create custom templates and deploy Knowledge Graph capabilities.
  • Communicate limitations and propose solutions.
  • Develop deep understanding of Writer solutions and the AI landscape.
  • Work closely with Engineering to ensure quality outputs.
  • Develop processes to reduce time to value for customers.
  • Ensure documentation and support for technical integration needs.
  • Communicate customer feedback to Product and Engineering teams.

Requirements

  • 5+ years in technical roles in SaaS.
  • 3+ years in solutions architect or technical account management.
  • Experience with Fortune 500 customers.
  • Experience with generative AI and prompt engineering is a plus.
  • Experience working with APIs.
  • Python skills are nice-to-have.
  • Excellent communication and collaboration skills.
  • Ability to lead discovery sessions with stakeholders.
  • Focus on delivering meaningful business results.
  • Problem-solving skills to identify and address issues.

Benefits

  • Generous PTO and company holidays.
  • Medical, dental, and vision coverage for employees and families.
  • Paid parental leave (12 weeks).
  • Fertility and family planning support.
  • Early-detection cancer testing.
  • Flexible spending account options.
  • Health savings account with company contribution.
  • Annual work-life stipends for home office and wellness.
  • Company-wide and team off-sites.
  • Competitive compensation, stock options, and 401k.
Writer logo

Writer

Writer is a full-stack generative AI platform that delivers transformative ROI for leading enterprises worldwide. Recognized as one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine, Writer empowers clients such as Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to revolutionize their work processes. Founded in 2020, with offices in major cities including San Francisco, New York City, Austin, Chicago, and London, Writer's team of over 250 employees is dedicated to creating secure and reliable AI applications that address critical business challenges. The company offers a suite of development tools powered by its advanced family of LLMs, alongside customizable AI guardrails, and is on a mission to build a better future of work.

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