Customer Architect - Remote

Overview

As a Customer Architect at Writer, you will partner with customers to create tailored solutions that enhance their business needs, focusing on custom templates and API integrations.

In Short

• Support Customer Success and Account Management teams.
• Scope customer’s business and technical needs.
• Create custom templates and deploy Knowledge Graph capabilities.
• Communicate limitations and propose solutions.
• Develop deep understanding of Writer solutions and the AI landscape.
• Work closely with Engineering to ensure quality outputs.
• Develop processes to reduce time to value for customers.
• Ensure documentation and support for technical integration needs.
• Communicate customer feedback to Product and Engineering teams.

Requirements

• 5+ years in technical roles in SaaS.
• 3+ years in solutions architect or technical account management.
• Experience with Fortune 500 customers.
• Experience with generative AI and prompt engineering is a plus.
• Experience working with APIs.
• Python skills are nice-to-have.
• Excellent communication and collaboration skills.
• Ability to lead discovery sessions with stakeholders.
• Focus on delivering meaningful business results.
• Problem-solving skills to identify and address issues.

Benefits

• Generous PTO and company holidays.
• Medical, dental, and vision coverage for employees and families.
• Paid parental leave (12 weeks).
• Fertility and family planning support.
• Early-detection cancer testing.
• Flexible spending account options.
• Health savings account with company contribution.
• Annual work-life stipends for home office and wellness.
• Company-wide and team off-sites.
• Competitive compensation, stock options, and 401k.