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Customer Architect - Remote

Posted 27 weeks ago

Overview

Writer is a full-stack generative AI platform that empowers enterprises to transform their work processes through AI applications. We are looking for a Customer Architect to partner with customers in creating tailored solutions to meet their business needs.

In Short

  • Support Customer Success and Account Management teams.
  • Scope customer business and technical needs.
  • Create custom templates and deploy Knowledge Graph capabilities.
  • Communicate technical limitations and propose solutions.
  • Develop understanding of Writer solutions and AI landscape.
  • Work closely with Engineering for QA of implementations.
  • Develop new processes to reduce time to value for customers.
  • Ensure documentation and collateral support for customers.
  • Communicate customer feedback to Product and Engineering teams.

Requirements

  • 5+ years in technical SaaS roles, 3+ as solutions architect.
  • Experience managing customer accounts.
  • Experience with Fortune 500 customers.
  • Knowledge of generative AI and prompt engineering.
  • Experience working with APIs.
  • Python skills are a plus.
  • Excellent communication and collaboration skills.
  • Ability to lead discovery sessions with stakeholders.
  • Focus on delivering business results.
  • Problem-solving skills to address technical hurdles.

Benefits

  • Generous PTO and company holidays.
  • Medical, dental, and vision coverage.
  • Paid parental leave (12 weeks).
  • Fertility and family planning support.
  • Flexible spending and health savings accounts.
  • Annual work-life stipends.
  • Company-wide off-sites and team events.
  • Competitive compensation and stock options.

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