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Customer Architect - Remote

Posted 27 weeks ago
Customer Service
Full Time
NY, USA

Overview

Writer is a full-stack generative AI platform that empowers enterprises to transform their work processes through AI applications. We are looking for a Customer Architect to partner with customers in creating tailored solutions to meet their business needs.

In Short

  • Support Customer Success and Account Management teams.
  • Scope customer business and technical needs.
  • Create custom templates and deploy Knowledge Graph capabilities.
  • Communicate technical limitations and propose solutions.
  • Develop understanding of Writer solutions and AI landscape.
  • Work closely with Engineering for QA of implementations.
  • Develop new processes to reduce time to value for customers.
  • Ensure documentation and collateral support for customers.
  • Communicate customer feedback to Product and Engineering teams.

Requirements

  • 5+ years in technical SaaS roles, 3+ as solutions architect.
  • Experience managing customer accounts.
  • Experience with Fortune 500 customers.
  • Knowledge of generative AI and prompt engineering.
  • Experience working with APIs.
  • Python skills are a plus.
  • Excellent communication and collaboration skills.
  • Ability to lead discovery sessions with stakeholders.
  • Focus on delivering business results.
  • Problem-solving skills to address technical hurdles.

Benefits

  • Generous PTO and company holidays.
  • Medical, dental, and vision coverage.
  • Paid parental leave (12 weeks).
  • Fertility and family planning support.
  • Flexible spending and health savings accounts.
  • Annual work-life stipends.
  • Company-wide off-sites and team events.
  • Competitive compensation and stock options.
Writer logo

Writer

Writer is a full-stack generative AI platform that delivers transformative ROI for leading enterprises worldwide. Recognized as one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine, Writer empowers clients such as Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to revolutionize their work processes. Founded in 2020, with offices in major cities including San Francisco, New York City, Austin, Chicago, and London, Writer's team of over 250 employees is dedicated to creating secure and reliable AI applications that address critical business challenges. The company offers a suite of development tools powered by its advanced family of LLMs, alongside customizable AI guardrails, and is on a mission to build a better future of work.

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