Customer Architect - Remote

Overview

Writer is a full-stack generative AI platform that empowers enterprises to transform their work processes through AI applications. We are looking for a Customer Architect to partner with customers in creating tailored solutions to meet their business needs.

In Short

• Support Customer Success and Account Management teams.
• Scope customer business and technical needs.
• Create custom templates and deploy Knowledge Graph capabilities.
• Communicate technical limitations and propose solutions.
• Develop understanding of Writer solutions and AI landscape.
• Work closely with Engineering for QA of implementations.
• Develop new processes to reduce time to value for customers.
• Ensure documentation and collateral support for customers.
• Communicate customer feedback to Product and Engineering teams.

Requirements

• 5+ years in technical SaaS roles, 3+ as solutions architect.
• Experience managing customer accounts.
• Experience with Fortune 500 customers.
• Knowledge of generative AI and prompt engineering.
• Experience working with APIs.
• Python skills are a plus.
• Excellent communication and collaboration skills.
• Ability to lead discovery sessions with stakeholders.
• Focus on delivering business results.
• Problem-solving skills to address technical hurdles.

Benefits

• Generous PTO and company holidays.
• Medical, dental, and vision coverage.
• Paid parental leave (12 weeks).
• Fertility and family planning support.
• Flexible spending and health savings accounts.
• Annual work-life stipends.
• Company-wide off-sites and team events.
• Competitive compensation and stock options.