Senior Customer Support Analyst - Remote

Overview

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle.

In Short

• Join the professional services team as a Senior Support Analyst.
• Provide ongoing product support and troubleshooting for OneTrust customers.
• Manage complex support cases and collaborate across teams.
• Develop knowledge of the OneTrust platform and related technologies.
• Work in a hybrid schedule with in-office collaboration.
• Participate in on-call shifts for customer support.
• Maintain certifications in privacy industry expertise.
• Contribute to process improvement and knowledge sharing.
• Build rapport with customers and manage varied workloads.
• Flexible working hours including weekends and late shifts.

Requirements

• Bachelor’s or master’s degree in a related field.
• 12 months experience with the OneTrust Privacy platform or related technical skills.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to troubleshoot complex web-based software.
• Knowledge of development processes and programming languages.
• Willingness to work alternative shifts.
• Experience in customer service and support roles.

Benefits

• Comprehensive healthcare coverage.
• Flexible PTO and work schedule options.
• Equity stock options and performance bonuses.
• Paid parental leave and retirement support.
• Career development opportunities and training.
• Company-paid privacy certification exam fees.
• Support for mental and emotional well-being.
• Collaborative work environment with in-person events.