Customer Support Analyst - Remote

Overview

As a Customer Support Analyst at Yuno, you will play a crucial role in ensuring the operational excellence of our payment infrastructure, providing first-line support to clients and contributing to our global expansion.

In Short

• Implement a real-time monitoring system for critical workflows.
• Prevent critical incidents before they impact clients.
• Provide data-driven insights and propose improvements.
• Create standardized processes for operational excellence.
• Ensure continuous operational coverage with defined shifts.
• Provide Level 1 support to clients.
• Act as the first line of defense for issues and queries.
• Fluent in English required.
• Basic knowledge in monitoring tools preferred.
• Passionate about technology and problem-solving.

Requirements

• Minimum 1 year of experience.
• Proficiency in Jira.
• Customer empathy and focus.
• Strong problem-solving skills.
• Fluency in English.

Benefits

• Competitive compensation.
• Remote work flexibility.
• Home office bonus for ideal setup.
• Provided work equipment.
• Stock options available.
• Health plan coverage.
• Flexible days off.
• Growth courses in language, professional, and personal development.