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Customer Support Analyst - Remote

Posted 4 weeks ago

Overview

The Customer Support Analyst will provide technical support for Experian software, assisting clients with installation and configuration in their data centers on Linux and Windows systems.

In Short

  • Provide technical support for Experian software.
  • Assist clients with installation and configuration.
  • Work with Linux and Windows operating systems.
  • Consult on technical and functional aspects of Experian products.
  • Analyze logs and troubleshoot issues.
  • Collaborate with clients to optimize performance.
  • Ensure compliance with government regulations.
  • Utilize strong analytical and problem-solving skills.
  • Communicate effectively with clients.
  • Work as part of a team to achieve goals.

Requirements

  • At least 2 years of experience in technical support roles.
  • Knowledge of Linux and Windows operating systems.
  • Strong analytical and problem-solving abilities.
  • Intermediate technical English (reading and writing).
  • Teamwork and communication skills.
  • Self-management capabilities.
  • Degree or similar in technology or information systems.

Benefits

  • Great Place To Work™ recognition in 24 countries.
  • Focus on diversity, equity, and inclusion.
  • Work-life balance initiatives.
  • Opportunities for personal and professional development.
  • Collaborative and innovative work environment.

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