Customer Support Analyst - Remote

Overview

The Customer Support Analyst will provide technical support for Experian software, assisting clients with installation and configuration in their data centers on Linux and Windows systems.

In Short

• Provide technical support for Experian software.
• Assist clients with installation and configuration.
• Work with Linux and Windows operating systems.
• Consult on technical and functional aspects of Experian products.
• Analyze logs and troubleshoot issues.
• Collaborate with clients to optimize performance.
• Ensure compliance with government regulations.
• Utilize strong analytical and problem-solving skills.
• Communicate effectively with clients.
• Work as part of a team to achieve goals.

Requirements

• At least 2 years of experience in technical support roles.
• Knowledge of Linux and Windows operating systems.
• Strong analytical and problem-solving abilities.
• Intermediate technical English (reading and writing).
• Teamwork and communication skills.
• Self-management capabilities.
• Degree or similar in technology or information systems.

Benefits

• Great Place To Work™ recognition in 24 countries.
• Focus on diversity, equity, and inclusion.
• Work-life balance initiatives.
• Opportunities for personal and professional development.
• Collaborative and innovative work environment.