Customer Support Analyst - Remote

Overview

As a Customer Support Analyst at Yuno, you will be part of the Implementation & Technical Account Manager Team, contributing to the global expansion of our payment infrastructure.

In Short

• Test software products for overall stability and reliability.
• Create and manage test cases for regression; create automation and performance testing.
• Estimate, prioritize, plan, setup test environment, and conduct testing activities.
• Identify, record, document thoroughly and track bugs using JIRA.
• Perform thorough regression testing.
• Analyze test results and prepare test summary reports.
• Provide usability feedback on UX/UI.
• Design, develop, and execute automated tests using industry-standard testing frameworks and tools.
• Create, maintain, and enhance automated test suites to cover various aspects of payment processing.
• Identify test scenarios and use cases for automation.

Requirements

• Basic knowledge in monitoring tools.
• Passionate about technology.
• Proficiency in JIRA.
• Customer empathy and focus.
• Problem-solving skills.
• Fluent in English.

Benefits

• Competitive Compensation.
• Remote work - You can work from everywhere!
• Home Office Bonus.
• Work equipment provided.
• Stock options.
• Health Plan wherever you are.
• Flexible Days off.
• Language, Professional and Personal growth courses.