Customer Support Analyst - Remote

Overview

Bridgeway Benefit Technologies is hiring a Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highest level of service to our customers.

In Short

• Develop a comprehensive understanding of the Bridgeway products and services to efficiently triage and resolve client issues.
• Serve as the main point of contact for customer inquiries and requests.
• Log, track, and manage customer tickets from intake to completion.
• Collaborate with internal teams and customer stakeholders to diagnose and respond to questions in a timely manner.
• Develop and maintain relationships with customers by providing outstanding customer experience that leads to contract renewal and expansions.
• Analyze, research, and consult with subject matter experts to resolve software issues.

Requirements

• Bachelors’ degree in Information Technology, Business Information Systems, or a related discipline
• 2+ years of experience in a customer-facing, technical support role
• Strong analytical and problem-solving skills
• Exceptional verbal and written communication skills
• Quick learner who can confidently articulate software-related and technical concepts
• Ability to be task-oriented, to prioritize, and to manage time effectively
• Work independently with discipline and motivation to succeed in a virtual environment

Benefits

• Bridgeway is an Equal Opportunity Employer.