Client Technical Specialist - Remote

Overview

The Client Technical Specialist will provide outstanding software support and respond to client inquiries while ensuring accurate health insurance eligibility.

In Short

• Provide implementation and support for the Bad Plan Code Detection product.
• Troubleshoot product and technical issues.
• Manage client-related issues using Salesforce CRM.
• Educate customers to maximize product use.
• Document solutions for internal and external use.
• Maintain knowledge of product and service changes.
• Initiate proactive customer communications.
• Escalate complex issues to technical resources.
• Experience assisting customers through chat and email.
• Build relationships between customers and the Experian brand.

Requirements

• Bachelor's degree preferred.
• 2 years of experience in customer support/technical support or healthcare IT.
• Strong analytical skills.
• Familiarity with Boolean logical expressions.
• Experience handling support requests from multiple channels.
• Ability to respond to technical and non-technical clients.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home.
• Paid time off and annual performance bonus.
• Education reimbursement.
• Referral program.
• Family bonding and bereavement leave.