Technical Specialist - Remote

Overview

The Technical Specialist will provide high-quality remote technical support to the Aftersales Network and Field Service Engineer Team, ensuring efficient vehicle repairs and exceptional customer experience.

In Short

• Provide remote technical support for vehicle repairs.
• Manage escalation processes for complex cases.
• Offer insights to Field Service Engineers.
• Support Customer Care operations with updated findings.
• Create reports from various technical systems.
• Identify repair trends and quality issues.
• Work in a fast-paced environment.
• Fluency in English and communication in Dutch and French required.
• Hybrid working pattern.
• Permanent position with flexible working methods.

Requirements

• Trained and certified as ‘Master Technician’ or equivalent.
• Experience in electrical diagnosis.
• High voltage/EV experience is desirable.
• Able to diagnose complex vehicle systems.
• Ability to manage multiple tasks and deadlines.
• Positive attitude and proactive approach.
• Pre-experience as L1 Technical Support preferred.
• Fluency in English (C1 level), Dutch and French communication skills.
• Additional languages are a plus.

Benefits

• Competitive salary and benefits.
• Flexible working methods.
• Opportunity to work independently on projects.
• Supportive team environment.
• Equal opportunities employer.