Customer Support Analyst - Remote

Overview

Loadsmart is a growth-stage start-up technology company valued at over $1 billion, and we are looking for a talented Customer Support Analyst to join our team.

In Short

• Join a hyper-growth logistics tech company.
• Work as a Customer Support Analyst.
• Provide Level 1 support to customers.
• Assist customers across various channels.
• Contribute to process improvement.
• Manage escalation workflows.
• Be proactive and data-driven.
• Ensure customer issues are tracked and resolved efficiently.
• Thrive in a fast-paced global company.
• Be highly customer-focused.

Requirements

• Strong customer service skills.
• Ability to work in a dynamic environment.
• Experience in customer support roles.
• Excellent communication skills.
• Proficiency in data analysis.
• Ability to handle multiple tasks simultaneously.
• Familiarity with escalation processes.
• Problem-solving skills.
• Team player mentality.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative team environment.
• Potential for career advancement.
• Access to training and development programs.
• Competitive salary and benefits package.
• Work with a diverse global team.
• Flexible working arrangements.
• Engaging company culture.
• Health and wellness programs.
• Chance to make a significant impact.