Customer Support Analyst - Remote

Overview

Join a Global Team Making a Lasting Impact with Lumivero. As a Customer Support Analyst, you will be part of a team that develops powerful data-intelligence software, helping users to overcome obstacles and make informed decisions.

In Short

• Provide Level 1 & 2 technical and functional support via various channels.
• Maintain user data confidentiality in accordance with internal processes.
• Collaborate with engineering to identify, test, and fix software issues.
• Learn about program admins and their business objectives.
• Serve as a liaison between customers and support teams.
• Contribute to the knowledge base for internal and external use.
• Monitor ticket trends for potential product enhancements.
• Share ideas for ticket prevention and deflection.

Requirements

• 3+ years in Technical Customer Support or Software Support role.
• Proficient in troubleshooting Windows and macOS applications.
• Excellent communication and organization skills.
• Attention to detail and strong problem-solving abilities.
• Familiarity with Microsoft Windows and macOS operating systems.

Benefits

• Annual salary of £25,000 - £35,000 based on qualifications.
• Performance-based annual bonus.
• Annual tech stipend for work-related needs.
• Flexible, remote-first work environment.
• Opportunities for career advancement.