Care Team Representative - Remote

Overview

Join a Global Team Making a Lasting Impact with Lumivero. As a Care Team Representative, you will be part of a team that develops powerful data-intelligence software, helping users make informed decisions by providing high-quality customer support.

In Short

• Provide Level 1 & 2 technical and functional support for Lumivero’s products.
• Maintain support resources such as manuals and FAQs.
• Collaborate with engineering to identify and fix software issues.
• Serve as the liaison between customers and support teams.
• Contribute to knowledge base and ticket prevention strategies.
• Learn about program admins and their business objectives.
• Monitor ticket trends for product enhancement opportunities.
• Ensure user data confidentiality in accordance with processes.
• Engage with customers via email, chat, phone, and social media.
• Work in a flexible, remote-first environment.

Requirements

• 2+ years of experience in Technical Customer Support or Software Support.
• Excellent communication, organization, and time management skills.
• Strong problem-solving abilities and attention to detail.
• Experience with data privacy regulations (HIPAA, GDPR) preferred.
• Familiarity with Salesforce CRM is a plus.

Benefits

• Annual base salary of $40,000 - $42,000.
• Performance-based annual bonus.
• Annual tech stipend for work-related needs.
• Flexible, remote-first work environment.
• Opportunities for career advancement.