Patient Care Representative - Remote

Overview

The Patient Care Representative is responsible for the registration process of new and current patients, managing check-in and check-out functions, and providing excellent customer service to patients and visitors.

In Short

• Manage registration of new and existing patients.
• Handle check-in and check-out processes.
• Collect co-pays and schedule appointments.
• Communicate with insurance carriers and discharge planners.
• Answer telephone calls and greet patients and visitors.
• Maintain a professional demeanor and enthusiastic attitude.
• Work in a family-friendly and inclusive culture.
• Participate in community involvement activities.
• Access professional development opportunities.
• Contribute to improving health every day.

Requirements

• High School Diploma required.
• No prior experience required.
• Ability to communicate effectively with patients and staff.
• Enthusiastic and energetic personality.
• Willingness to learn and grow within the organization.
• Ability to manage multiple tasks efficiently.
• Commitment to patient safety and quality service.

Benefits

• Medical, Dental, and Vision plans.
• Paid Time Off and Sick Leave.
• Tuition Assistance and reimbursement for certifications.
• 401k/403B with Employer Match.
• Performance bonuses and career advancement opportunities.
• Support for family care, including adoption and fertility reimbursement.
• Life insurance and disability plans.
• Pet insurance and legal resources plan.
• Inclusive workplace culture.
• Tobacco-free environment.