Patient Care Services Representative - Remote

Overview

Winona is a leading telemedicine company providing HRT for women in menopause. We offer world-class care through a fully integrated business model.

In Short

• Act as a liaison providing product and service information.
• Answer questions and resolve customer problems.
• Ensure patient satisfaction and professional support.
• Handle patient complaints effectively.
• Keep records of patient interactions and process accounts.
• Engage with patients proactively.
• Stay updated with products and services.

Requirements

• Experience in a medical-related job.
• Excellent English communication and writing skills (C1 or C2).
• Strong customer service experience.
• Hands-on experience with Excel/Google Sheets and Word/Google Docs.
• Comfortable making calls with patients.
• Attention to detail and good judgment.

Benefits

• Flexible hours.
• Work wherever you choose.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• Diverse global team.