Patient Care Services Representative - Remote

Overview

We are looking for a dedicated and proactive Patient Care Services Representative to join our company venture, Willow. In this full-time position, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems.

In Short

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about Willow’s, offering accurate information about our products and services.
• Delivering information about Willow’s offerings.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with Willow’s products, policies, and services to provide informed support.

Requirements

• Experience working in a medical-related job.
• Excellent English communication and writing skills.
• Strong customer service experience.
• Availability to work from Monday to Friday, 9 am - 5 pm CT, or Mon - Fri 3 pm-11 pm ET.
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.
• Comfortable making calls with patients.
• Attention to detail and a good sense of judgment.

Benefits

• Unlimited PTO.
• Pro-rated 13th-month bonus in select regions.
• Non-working holidays per country of residence.
• Salary increases and performance-based bonuses.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• We are a diverse, global team! 🌍