Remote Patient Services Representative

Overview

DisclosedRx, a rapidly growing Pharmacy Benefit Management company, is seeking several dedicated Prescription Navigators to join our Member Services Team. This role requires prior experience in pharmacy benefits or health insurance, strong adaptability, and creative problem-solving skills. Attention to detail and being a self-starter are crucial for success. The Prescription Navigator will provide compassionate care and personalized guidance to our clients and members while thriving in a fast-paced environment. This position offers the convenience of full remote work.

In Short

• Answer incoming calls to assist members and third parties with medication and insurance plan inquiries.
• Make outbound calls to members, prescribers, and pharmacies to resolve medication-related issues.
• Assist members in navigating and maximizing cost savings programs.
• Utilize Microsoft Teams for effective communication and collaboration with team members.
• Utilize Microsoft Excel for data analysis and organizing claim information.
• Collaborate with team members to ensure seamless communication and workflow.

Requirements

• Prior experience in Pharmacy Benefit Management (PBM) or Medical Insurance.
• Proficiency in Microsoft Office Suite (Teams, Excel, Word, Outlook).
• Strong communication skills with the ability to assist and advocate for members.
• Ability to manage multiple tasks effectively in a remote work environment.
• General insurance knowledge.

Benefits

• Competitive compensation.
• Fully remote work arrangement.
• Opportunities for professional growth through training and mentoring.
• Diverse experiences in a dynamic team environment.