Patient Services Representative - Remote

Overview

The Patient Services Representative is responsible for providing well-defined services to patients, providers, and caregivers, ensuring effective communication and support in healthcare access.

In Short

• Provide exceptional customer service to patients and healthcare providers.
• Assist with enrollment activities and program inquiries.
• Coordinate access to therapies through healthcare providers.
• Handle inbound phone inquiries and determine support programs.
• Process orders and follow up on missing information.
• Research and resolve claim denials and underpayments.
• Maintain quality standards in program correspondence.
• Work independently from a queue system.
• Monitor and report trends to program management.
• Perform related duties as assigned.

Requirements

• High school diploma or GED; Bachelor's Degree preferred.
• Minimum of three years of experience in customer service or healthcare.
• Strong customer service and communication skills.
• Ability to build productive relationships.
• Basic analytical and organizational skills.
• General knowledge of the healthcare industry preferred.
• Proficient in Microsoft Office Suite.
• Self-motivated and able to work independently.
• Ability to exercise judgment within standard operating procedures.
• Experience in medical billing and coding is a plus.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including adoption assistance.
• Behavioral health solutions and paid parental leave.
• Professional development resources and training programs.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture that supports team members' wellness.
• Paid caregiver leave.
• Resources for physical, emotional, financial, and social wellness.
• Equal employment opportunity and anti-discrimination policies.
• Reasonable accommodations for individuals with disabilities.