Technical Support Representative I - Remote

Overview

The Technical Support Representative I at Cencora plays a crucial role in providing exceptional customer service and technical support for our internally developed medical software, ensuring that clients receive the assistance they need in a collaborative environment.

In Short

• Provide customer support for software issues.
• Respond to requests via phone, email, or chat.
• Troubleshoot software and hardware issues.
• Document information in tracking systems.
• Assist team members and collaborate effectively.
• Communicate solutions in a clear and professional manner.
• Work independently and prioritize workload.
• Participate in special projects for personal growth.
• Possess advanced written and verbal communication skills.
• Support a patient-focused culture at Cencora.

Requirements

• Excellent communication skills.
• Experience with Windows and Microsoft Office.
• Good interpersonal skills.
• Ability to work independently and in teams.
• Strong organizational skills and attention to detail.
• Ability to learn new information quickly.
• Experience in customer service is preferred.
• Background in business administration or related fields is helpful.
• Experience with SQL is a plus.
• 2-4 years in a customer service environment supporting PCs.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including dependent care.
• Paid parental and caregiver leave.
• Training programs and professional development resources.
• Opportunities for mentorship and volunteer activities.
• Inclusive culture focused on personal growth.
• Resources supporting emotional and financial wellness.
• Commitment to equal employment opportunity.
• Reasonable accommodations for individuals with disabilities.
• Focus on creating healthier futures for people and animals.