Technical Support Representative - Remote

Overview

As a Technical Support Representative at Weave Support, you will be instrumental in ensuring customer retention by providing exceptional support and resolving issues efficiently.

In Short

• Report to Software Support TL
• 100% Remote (India)
• Full Time positions only (working hours US Shift between 8:30PM to 6:30 AM M-F)

Requirements

• Minimum of 1 year of customer support phone/chat/email experience
• Background and interest in technology with solid computer skills
• Experience working with browsers, spreadsheets, and text documents
• Ability to troubleshoot and resolve basic customer issues
• Strong teamwork and interpersonal skills
• Excellent English-language communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Hunger to learn and grow
• Basic computer skills
• Critical thinking and problem-solving skills

Benefits

• Equal opportunity employer committed to an inclusive workplace
• Extensive training to become a product expert
• Supportive work environment