Technical Support Representative - Remote

Overview

Join a cloud-based communication platform as a Technical Support Representative, focusing on customer inquiries and satisfaction through various communication tools.

In Short

• Handle inbound and outbound customer calls.
• Use Zendesk for ticket management and customer support.
• Conduct Zoom calls for in-depth customer assistance.
• Maintain customer satisfaction through professional support.
• Occasionally engage in live chats to resolve client concerns.
• Upsell services based on customer needs.
• Ensure accurate logging of customer issues.
• Work with tools like CallTools for dialing.
• Fluency in English with a professional demeanor is required.
• 1-2 years of experience in technical support or customer service is preferred.

Requirements

• Minimum 1–2 years of experience in technical support or customer service.
• Fluency in English with an American-sounding accent.
• Strong communication skills.
• Experience with Zendesk and CallTools preferred.
• Stable Wi-Fi connection and equipment for calls.
• Basic computer knowledge (Google Suite, CRM systems).
• Positive attitude and motivation for customer service.

Benefits

• Opportunity to join a growing company.
• Make a meaningful impact on customer experience.
• Dynamic and supportive work environment.
• Potential for career growth.