Technical Support Representative - Remote

Overview

A fully remote position for a Technical Support Representative who will assist customers with inquiries and maintain customer satisfaction using various communication tools.

In Short

• Handle inbound and outbound customer calls.
• Use Zendesk for ticket management and customer inquiries.
• Conduct Zoom calls for in-depth customer support.
• Maintain high levels of customer satisfaction.
• Engage with clients to upsell services when appropriate.
• Log and track customer issues accurately.
• Assist with live chats as needed.
• Work from home with a stable internet connection.
• Minimum 1-2 years experience in a similar role.
• Fluency in English required.

Requirements

• 1-2 years experience in technical support or customer service.
• Fluency in English with an American-sounding accent.
• Strong communication and interpersonal skills.
• Experience with Zendesk and CallTools preferred.
• Basic computer skills (Google Suite, CRM systems).
• Positive attitude and motivation to help customers.

Benefits

• Opportunity to join a growing company.
• Supportive work environment.
• Impactful role in enhancing customer experience.
• Flexible working hours.
• Possibility for career growth.