Technical Support Representative - Remote

Overview

As the first Technical Support representative at SafeBase, you will provide customer-focused support and troubleshooting for the SafeBase platform, ensuring a high-quality customer experience.

In Short

• Become a technical product knowledge expert on the SafeBase platform.
• Serve as the first line of defense for customer inquiries.
• Answer customer conversations via live chat and triage tickets.
• Troubleshoot integrations and platform issues.
• Provide customer service to a wide range of clients.
• Work with a close-knit team of Solutions Engineers.
• Improve AI chat responses and escalate complex issues.
• Participate in learning and development opportunities.
• Work remotely with flexible hours.
• Contribute to a culture built on customer trust.

Requirements

• 1-2 years of technical support experience.
• Basic knowledge of cloud computing and cybersecurity.
• Excellent written and verbal communication skills.
• Experience in the security or GRC industry preferred.
• Familiarity with support ticketing systems like Intercom or Zendesk.
• Strong problem-solving skills and initiative to learn.
• Ability to manage time effectively and multitask.
• Understanding of compliance and automation technology.
• Service-minded attitude towards customer support.
• Willingness to research and learn complex topics.

Benefits

• 90-100% paid premiums for medical, dental, and vision plans.
• Pre-tax savings plans for healthcare with employer contributions.
• 100% paid short and long term disability plus life benefits.
• $500 annually for professional development opportunities.
• Flexible vacation policy for work-life balance.
• 16 Weeks Paid Parental Leave.
• Work remotely with $1,000 annually for home office expenses.
• 401K plan to help reach financial goals.