Technical Support Representative - Remote

Overview

As a Technical Support Representative at CVS Health, you will provide timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees, ensuring effective problem resolution in a compassionate environment.

In Short

• Handle technical support inquiries from CVS employees.
• Work in a positive cultural environment.
• Document problems and complete tickets in support tools.
• Provide outstanding customer service and support.
• Collaborate effectively in a team environment.
• Manage call workload efficiently.
• Work from home with a secure internet connection.
• Must be available to work one weekend shift per week.
• Full-time position with 40 hours per week.
• Eligible for bonuses and incentives.

Requirements

• 6 months of technical and/or call center experience.
• Preferred experience in a help desk/call center environment.
• Knowledge of computer hardware and software applications.
• High School Diploma or GED required.
• Ability to troubleshoot effectively.
• Strong customer service skills.
• Ability to work independently in a remote setting.
• Effective communication skills.
• Willingness to learn and adapt.
• Ability to manage time and workload effectively.

Benefits

• Affordable medical plan options.
• 401(k) plan with matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Confidential counseling and financial coaching.
• Comprehensive benefits based on eligibility.
• Programs for physical, emotional, and financial wellness.
• Opportunity to work in a supportive and inclusive culture.