Technical Support Representative - Remote

Overview

BlueSnap is seeking a technically skilled and service-oriented professional to join our team!

In Short

• Providing exceptional technical support through phone, email, and live chat.
• Quickly identifying, diagnosing, and resolving technical issues with precision.
• Ensuring customer queries are addressed with timely and effective follow-ups.
• Meeting and exceeding our Service Level Agreements (SLAs) for responsiveness.
• Collaborating with leaders and team members in Israel and abroad, to share insights and improve customer service strategies.
• Staying informed about the latest in payment technology to better support our merchants and their customers.

Requirements

• A minimum of 2 years in a technical support role, with a preference for candidates with experience in the payments industry.
• Strong command of English and Hebrew, capable of explaining complex ideas in simple terms.
• Solid skills in MS Office. Knowledge of SQL will set you apart.
• A proactive approach to problem-solving and a keen eye for detail.
• The ability to work well under pressure and adapt to changing situations.
• Must be able to work from our Herzliya office — this role is not suitable for remote work.

Benefits

• Opportunity to work in a dynamic environment.
• Engage with innovative payment solutions.
• Collaborate with a diverse team.
• Enhance your technical and customer service skills.