Technical Support Representative - Remote

Overview

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users.

In Short

• Deliver premier technical support to drive customer satisfaction and brand evangelism.
• Assist Skydio pilots and drone operators in understanding product features and troubleshooting issues.
• Utilize knowledge guides and flight diagnostic tools to resolve customer inquiries.
• Collaborate with cross-team experts to ensure thorough issue resolution.
• Become a Subject Matter Expert (SME) in Skydio UAS platform aspects.
• Engage in product dogfooding and provide feedback for quality improvement.
• Participate in building support processes for enhanced customer experience.
• Work a flexible schedule within a 12/7 hours of operations.
• Travel to regional customer sites may be required up to 10% of the time.
• Proficient in multi-channel customer communication.

Requirements

• Experience with drones/UAV/UAS.
• 2-5 years of Technical Support experience.
• Excellent verbal and written communication skills.
• Technical troubleshooting and problem-solving skills.
• Familiarity with CRM technology, preferably Zendesk or Salesforce.

Benefits

• Competitive base salary and equity in stock options.
• Comprehensive benefits packages including health insurance.
• Paid vacation time, sick leave, and holiday pay.
• 401K savings plan.
• Relocation assistance for eligible roles.