Technical Support Representative - Remote

Overview

BD Diesel Performance is looking for an experienced Technical Support Representative who is accountable for providing world class sales support to BD customers necessary to continuously improve the creation and delivery of value to our customers.

In Short

• Provide world class sales support to customers.
• Help customers problem solve and select the right parts.
• Provide insight on installation challenges.
• Work Monday to Friday from 8:00AM to 4:30PM.
• Report to the Technical Service Supervisor.
• Contribute to a culture of continuous improvement.
• Support colleagues and respect team dynamics.
• Engage in better processes and communication.
• Enhance customer and vehicle performance.
• Utilize detailed knowledge to assist customers.

Requirements

• Experience in technical support or related field.
• Strong customer service skills.
• Ability to solve problems effectively.
• Knowledge of installation processes.
• Excellent communication skills.
• Team player with a focus on improvement.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Willingness to learn and adapt.
• Commitment to providing value to customers.

Benefits

• Competitive wages.
• Health benefits.
• Supportive work environment.
• Tools needed for success.
• Opportunities for professional growth.
• Respectful and collaborative colleagues.
• Focus on continuous improvement.
• Better processes and communication.
• Engagement in a culture of improvement.
• Opportunity to impact customer satisfaction.