Client Care Representative - Remote

Overview

The Client Care Representative at Monster Transmission & Performance serves as the primary point of contact for all incoming customer calls, providing exceptional service and support.

In Short

• Primary point of contact for customer inquiries.
• Provides knowledgeable guidance on products and services.
• Documents customer interactions and manages service tickets.
• Returns voicemails and directs clients to appropriate departments.
• Requires strong communication skills and attention to detail.
• Hourly position paying between $16.00 and $19.00 depending on experience.
• Fully remote role with initial training in Odessa, FL.
• Training trip to the office is fully reimbursed.

Requirements

• Strong communication skills.
• Attention to detail.
• Customer-first attitude.
• Experience with customer service.
• Ability to manage service tickets.
• Knowledge of Zoho is a plus.

Benefits

• Remote work flexibility.
• Reimbursement for training travel.
• Competitive hourly pay.