Client Care Representative - Remote

Overview

We are looking for a skilled and empathetic Client Care Representative to join our team. In this remote position, you'll be the voice of Dream Care Rides interacting with clients, caregivers, and healthcare providers to schedule trips, resolve issues, and ensure service excellence.

In Short

• Trip Coordination & Scheduling: Book, modify, or confirm transportation services.
• Client Communication & Support: Provide ride status updates and handle inquiries.
• Problem Solving & Escalations: Address service concerns and escalate critical issues.
• Administrative & Compliance Duties: Keep records and follow protocols to protect client confidentiality.
• Minimum of 3 years experience in customer service, preferably in healthcare or transportation.
• Excellent verbal communication and active listening skills required.
• Strong attention to detail and multitasking ability under pressure.
• Proficiency with CRM or scheduling tools and basic computer applications.
• Ability to work shift schedules, including weekends or holidays.
• Prior experience in NEMT or healthcare customer support preferred.

Requirements

• Knowledge of HIPAA and ADA compliance.

Benefits

• Join a mission-driven environment that values client care.
• Deliver essential transportation that makes a difference in people's lives.