Technical Support Representative - Remote

Overview

As a Technical Support Representative at Axon, you will help customers identify and solve problems related to Axon’s hardware and software products, providing a world-class experience that drives product adoption and enhances safety.

In Short

• Troubleshoot and resolve technical issues related to AXON Hardware and Software products.
• Maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem-solving skills and customer empathy.
• Report bugs and trends to stakeholders and suggest process improvements.
• Work independently and actively seek out team needs and solutions.
• Communicate effectively with clients of varying IT knowledge levels.
• Utilize strong analytical and troubleshooting skills.
• Proficient in Microsoft Office and cloud-based solutions.
• Experience with Axon applications is preferred.
• Australian citizenship is required due to government security clearance.

Requirements

• 2+ years of technical support experience or equivalent degree.
• Excellent verbal and written communication skills.
• Strong comprehension of internet networking and routing.
• Passion for helping people and solving problems.
• Self-driven and able to work independently.
• System Administration or network certifications preferred.

Benefits

• Opportunity to work in a meaningful and impactful role.
• Fast-paced and challenging work environment.
• Commitment to diversity and inclusion in the workplace.
• Support for personal and professional growth.