Remote Otter LogoRemoteOtter

Technical Support Representative - Remote

Posted 10 weeks ago
Customer Service
Full Time
USA

Overview

Be the Technical Lifeline That Educators and Students Rely On. Are you a problem-solver with a passion for providing exceptional technical support? MasteryPrep is looking for a dedicated and detail-oriented Technical Support Representative to assist our customers in navigating our platform with ease. In this role, you'll play a key part in ensuring educators and administrators receive timely, effective solutions to their technical challenges, helping them maximize the impact of our tools and resources in the classroom.

In Short

  • Serve as the primary point of contact for technical support inquiries.
  • Provide timely troubleshooting and resolution of technical support tickets.
  • Act as the primary technology contact for Zendesk.
  • Document, track, and escalate customer-reported bugs using GitLab.
  • Collaborate with the Technical Support Engineer to resolve software defects.
  • Work closely with cross-functional teams to resolve complex technical issues.
  • Communicate effectively with customers regarding issue status.
  • Gather customer feedback to improve the support process.

Requirements

  • Experience in technical support or customer service.
  • Strong problem-solving skills.
  • Familiarity with Zendesk and GitLab.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent communication skills.

Benefits

  • Opportunity to make a significant impact in education.
  • Work in a diverse and inclusive environment.
  • Be part of a fast-growing company recognized for its mission.
MasteryPrep logo

MasteryPrep

MasteryPrep is a mission-driven organization dedicated to leveling the playing field in education by providing effective test preparation resources accessible to all students. With over a decade of experience partnering with school districts and institutions, MasteryPrep has successfully helped over one million students improve their college readiness. Recognized as one of the Inc. 5000 Fastest Growing Companies and a Growth Leader by Louisiana Economic Development, the company is committed to making a significant impact in the lives of low-income students who often graduate high school without a college-ready ACT or SAT score. MasteryPrep values diversity among its employees and fosters a culture that emphasizes the importance of its mission, the people who drive it, and the continuous pursuit of excellence.

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