Customer Success Manager, DFR Majors - Remote

Overview

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users.

In Short

• Build scalable processes for customer on-boarding and post sales success.
• Track and manage all implementation projects with our large enterprise customers.
• Develop Healthy Customer Relationship through proactive support.
• Quantifying product feedback and briefing executives.
• Create customer Loyalty through proactive support.
• Advocate for Enterprise customers through deep understanding of their use cases.
• Lead Quarterly Business Reviews and customer check-ins.
• Ensure expansions and renewals through proactive support.
• Manage ~20x accounts driving adoption.

Requirements

• Strong knowledge or previous experience in SLED industries.
• Ability to travel 40+% of the time.
• Ability to obtain Part 107 certificate.
• Proven track record of implementing new technology.
• Excellent communication skills, both written and verbal.
• Experience with commercial Unmanned Aircraft Systems.
• Work directly with customers through proactive engagement.
• Work closely with customers to ensure renewals.
• Identify vertical specific pain points for expansion.

Benefits

• Competitive base salaries.
• Equity in the form of stock options.
• Comprehensive benefits packages.
• Paid vacation time and sick leave.
• Holiday pay and 401K savings plan.
• Relocation assistance may be provided.