Technical Support Representative - Remote

Overview

We are seeking a Technical Support Representative who will be responsible for assisting customers with technical issues related to our software products. The ideal candidate is tech-savvy, customer-focused, and capable of troubleshooting a wide range of technical challenges.

In Short

• Provide timely and accurate technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software-related issues.
• Escalate unresolved issues to technical teams.
• Document customer interactions and technical issues in the CRM system.
• Assist with software installation, updates, and configurations.
• Collaborate with cross-functional teams to enhance the user experience.
• Provide feedback to the development team on potential bugs.
• Perform other duties as assigned.

Requirements

• Strong communication skills.
• Ability to explain complex technical issues clearly.
• Tech-savvy and customer-focused.
• Experience in technical support or a related field.
• Familiarity with CRM systems.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional development opportunities.
• Flexible work hours.