IT Help Desk Engineer - Remote

Overview

BlueSnap is looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.

In Short

• Provide 1st-level technical support to local and remote organization's internal users.
• Ownership of all the organization's technical assets.
• Respond to monitoring alerts and diagnose technical issues.
• Install, configure, and maintain on-premise and cloud components.
• Carry out recurring IT procedures and tasks.
• Manage tasks on computers, servers, and other systems.
• Work closely with other teams and third-party vendors.
• Write step-by-step guides.

Requirements

• 2+ years of experience in IT Support/Help Desk.
• Experience with Windows 10-11, macOS, Windows Servers.
• Knowledge of endpoint applications and VPN clients.
• Fluent in Hebrew and English.
• Excellent customer service and communication skills.
• Strong troubleshooting and multitasking abilities.

Benefits

• Hybrid work mode.