IT Helpdesk Engineer - Remote

Overview

The IT Helpdesk Engineer at Grammarly will ensure smooth IT operations and support events and large meetings, acting as the go-to person for IT in the Berlin hub.

In Short

• Provide first-level IT support including troubleshooting hardware and software issues.
• Manage events and large meetings, coordinating resources as necessary.
• Maintain and manage IT assets including computers and AV equipment.
• Support ZOOM rooms in person and remotely.
• Assist with AV equipment installation and troubleshooting.
• Document AV inventory and ensure equipment is in good condition.
• Work closely with vendors for equipment repairs and maintenance.
• Stay updated with IT and AV trends to recommend improvements.
• Participate in planning future hub expansions across Europe.
• Provide outstanding customer service and communicate effectively.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience in IT support and A/V equipment management.
• Strong knowledge of macOS and Windows operating systems.
• Excellent troubleshooting and problem-solving skills.
• Detail-oriented and organized with strong documentation skills.
• Vendor management experience.
• Ability to work independently and as part of a team.
• Embodies EAGER values: ethical, adaptable, gritty, empathetic, and remarkable.
• Inspired by MOVE principles: move fast and learn faster, obsess about customer value.

Benefits

• Professional growth opportunities with training and feedback.
• Support for a connected team culture with employee resource groups.
• Comprehensive benefits for candidates based in Germany.
• Ample and defined time off.
• Wellness and pet care stipends.