Technical Support Representative - Remote

Overview

Zencastr is dedicated to empowering the voices of the world through innovative podcasting solutions. We are a fully distributed team committed to pushing the boundaries of podcast creation and supporting our users.

In Short

• Provide prompt, efficient, and detailed support to Zencastr users via email and chat.
• Work with customers to understand how they use Zencastr’s products.
• Master case resolution and customer concerns.
• Troubleshoot and document customer feature requests.
• Identify process improvements to reduce inquiries.
• Flourish in a high-growth tech environment.
• Willing to work full-time on a shifting schedule.

Requirements

• At least 3 years of experience in a customer-facing technical support role.
• Excellent interpersonal skills and multitasking abilities.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Strong team player with a willingness to learn.
• A love of podcasts or experience creating podcast content.

Benefits

• $9-$11/hour rate, depending on experience.
• Paid health card/HMO after 3 months.
• 3 weeks of paid time off per year.
• 8 hours of birthday off per year.
• 12 days paid company holidays per year.
• 12 weeks of 100% paid maternity/paternity leave for eligible employees.
• Stock option package after a year with the company.