Technical Support Representative - Remote

Overview

As a Technical Customer Support Representative at BigCommerce, you will support and empower merchants using a leading eCommerce platform, enabling them to grow their businesses.

In Short

• Provide outstanding phone, email, and chat-based technical support.
• Educate customers on platform features and troubleshoot technical issues.
• Develop solutions to improve customer satisfaction.
• Communicate with management and developers to resolve issues.
• Assist customers with billing and account issues.
• Utilize training resources to stay updated on product advancements.
• Display professionalism in customer interactions.
• Work in a fast-paced environment with high talk/chat time.
• Strive for first contact resolution.
• Collaborate with peers to enhance support quality.

Requirements

• Experience in a customer-facing, service-oriented role.
• Strong aptitude for web and eCommerce technologies.
• Exceptional problem-solving and communication skills.
• Ability to work in a culture of excellence and teamwork.
• Ability to read or edit HTML, CSS, or JavaScript preferred.
• Willingness to work evenings, weekends, and holidays.

Benefits

• Opportunities for career growth and development.
• Inclusive workplace culture.
• Support for individuals with disabilities.
• Access to training and resources for professional advancement.
• Engaging work environment with team-building activities.