Technical Support Representative - Remote

Overview

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users.

In Short

• Deliver premier technical support to drive customer satisfaction.
• Proactively seek clarity on product features impacting customers.
• Act as the Voice of Customer for product improvement.
• Resolve issues with clear and empathetic communication.
• Become a Subject Matter Expert (SME) in Skydio UAS platform.
• Participate in product testing and feedback processes.
• Contribute to building support processes for enhanced customer experience.
• Own work and contribute to operational excellence.

Requirements

• Experience with drones/UAV/UAS.
• 2-5 years of Technical Support experience.
• Previous customer support experience in relevant fields is a plus.
• Willingness to work a flexible schedule.
• Strong verbal and written communication skills.
• Technical troubleshooting and problem-solving skills.
• Experience with multi-channel customer communication.
• CRM technology experience, preferably with Zendesk or Salesforce.

Benefits

• Competitive base salary and stock options.
• Comprehensive benefits packages including health insurance.
• Paid vacation time, sick leave, and holiday pay.
• 401K savings plan.
• Relocation assistance for eligible roles.