Technical Support Representative - Remote

Overview

As a Technical Support Representative at Side, you will play a pivotal role in delivering exceptional customer service and support to our gaming community.

In Short

• Responding promptly to customer queries via email and live chat.
• Acknowledging and resolving customer complaints and technical issues.
• Explaining product features and functionalities to customers.
• Staying informed on product updates and maintaining product knowledge.
• Collaborating with team members for effective solutions.
• Maintaining a positive and professional demeanor in customer interactions.
• Upholding service quality and high standards.
• Contributing to the company's reputation for customer satisfaction.

Requirements

• Strong communication skills.
• Ability to diagnose and resolve technical issues.
• Experience in customer service or technical support.
• Knowledge of gaming products and services.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunities for career advancement.
• Supportive team environment.