Technical Support Representative - Remote

Overview

This role is for a Technical Support Representative who will work fully remote, assisting customers with inquiries and maintaining customer satisfaction using various tools.

In Short

• Handle inbound and outbound calls to assist customers.
• Use Zendesk for managing customer inquiries and support tickets.
• Conduct Zoom calls to provide in-depth support.
• Maintain high levels of customer satisfaction.
• Engage with clients to upsell services.
• Minimum 1-2 years of experience in technical support or customer service.
• Fluency in English required.
• Strong communication skills are essential.
• Experience with Zendesk and CallTools is preferred.
• Must have a stable Wi-Fi connection and own equipment.

Requirements

• 1-2 years of experience in technical support or customer service.
• Fluency in English with an American-sounding accent.
• Strong communication skills.
• Experience with Zendesk and CallTools preferred.
• Stable Wi-Fi and personal equipment needed.
• Basic computer knowledge required.
• Positive attitude and motivation for customer service.

Benefits

• Opportunity to join a growing company.
• Impact on customer experience.
• Supportive work environment.
• Possibility for personal growth.